Policies
Cancellation & Refund Policy
We know plans change and the weather doesn't always cooperate. This policy is designed to be fair to everyone — riders, families, and coach alike. If you have any questions about a specific situation, just reach out before your session.
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Weather Cancellations
✓ Sessions cancelled for severe weather — heavy rain, thunderstorms, extreme heat, or poor trail conditions.
✓ If the Air Quality Health Index (AQHI) reaches 7 or higher, the session will be cancelled for unsafe breathing conditions.
✓ We'll work to reschedule weather cancellations. If rescheduling isn't possible, a credit toward a future session will be provided.
✓ You'll be notified as early as possible — check your email on the day of your session if weather looks uncertain.
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Participant Cancellations
✓ 48+ hours before your first session — full refund or reschedule (subject to availability).
! Less than 48 hours before — refunds are not guaranteed, but we'll do our best to reschedule depending on the situation.
! No-shows without notice are not eligible for refunds or rescheduling.
! For multi-session camps, cancellations must be made before the first session — refunds are not available once the camp has started.
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Rescheduling
✓ Rescheduling requests made at least 48 hours in advance will be accommodated where possible.
! Availability is not guaranteed — spots fill up quickly, especially in June.
✓ The sooner you let us know about a conflict, the better the chance we can find a solution that works.
✓ Private sessions are generally easier to reschedule than group camps due to flexible scheduling.
